Business Continuity Disclosure Statement
Preferred Shareholder Services, LLC (“we,” “our,” “us” or the “Firm”) has developed this business continuity disclosure statement (“BCP”) on how we will respond to a significant business disruption (“SBD”). We anticipate two different kinds of SBDs, internal and external. Internal SBDs affect only our ability to communicate and do business, such as a fire in our building. External SBDs prevent the operation of our and our clients’ ability to conduct business; such as a terrorist attack; a city flood; or a wide-scale, regional disruption of some other kind, such as a power outage or a pandemic outbreak.
Since the timing and impact of disruptions is unpredictable, we will be flexible in responding to actual events as they occur. Our response to an external SBD relies more heavily on other organizations and systems, which we do not control, than our response to an internal SBD. With that in mind, we are providing you with this general information on our business continuity plan.
Since the timing and impact of disruptions is unpredictable, we will be flexible in responding to actual events as they occur. Our response to an external SBD relies more heavily on other organizations and systems, which we do not control, than our response to an internal SBD. With that in mind, we are providing you with this general information on our business continuity plan.
Contacting Us. If after an SBD you cannot contact us as you usually do by phone 855-380-2825 or email info@pssalts.com you should go to our website at https://pcsalts.com. In the event of an SBD, you should first contact the financial institution that carries your account.
Our Business Continuity Plan. We plan to take appropriate actions to quickly recover and resume business operations after an SBD and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the Firm’s books and records, and supporting our customers’ ability to transact business. In short, our BCP is designed to permit us to resume operations as quickly as possible, depending on the scope and severity of the SBD.
SBDs can vary in their scope, such as only our office, the city where we are located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only us or our office building, we can run our operations remotely and our employees can work outside of the affected area, such as working remotely or from an offsite location. If the SBD is so severe that it prevents us from operating our business, our clients’ access to their business information in our possession would not be impacted. It is difficult to estimate how long it will take us to recover from SBDs of varying intensities and resume business. However, we do intend to stay in business.
In the event of an internal or external SBD, if you are an investor in a financial institution to which we provide services, you should first contact the financial institution that carries your account. That information should be readily available on your account statements provided by that financial institution. In the event of an internal or external SBC and you are one of our clients, you should reach out to your client contact or one of the emergency contact persons listed above.
However, in the event of an internal or external SBD, if telephone service is available our employees will attempt to assist you and our other clients in accessing information regarding your business. Also, we will attempt to assist with regard to the investments of their customers in those offerings. If possible, this information will also be made available on our website, as appropriate.
For More Information. If you have any questions concerning our BCP, or would like to receive a copy of it, please contact Mrs. Claire McLean at Preferred Shareholder Services, LLC, 3290 Northside Parkway NW, Suite 800, Atlanta, Georgia 30327 CMclean@pss.com.
